Your Privacy is Important to us
We want you to feel secure when using Decisionware's services, whether you are a customer or, for example, subscribe to our newsletters.
In order to provide you with the very best services and to be able to assist you if you have questions, we need to store certain information about you. We place great importance on always protecting your privacy and complying with laws and regulations. Therefore, we do not store your information longer than necessary and do everything we can to keep it secure. All information is stored by our provider in Sweden, and we do not use services that involve storing information in countries without proper protection of personal privacy.
Our processing and storage of personal data is carried out in accordance with the so-called General Data Protection Regulation (GDPR), which has applied as law in all EU countries since May 25, 2018.
What do we store?
The personal data we store are details you provide yourself, such as name, address, organization number, phone number, email address, and information we need in order to invoice you, inform you, and administer your participation in our courses. In some cases, these are supplemented with other information that we obtain from other sources. The data are stored so that we can deliver the services you order from us, contact you, invoice you, and assist you if you have any questions. You may unsubscribe from newsletters and similar communications at any time.
The data are stored as long as you are a customer with us, use any of our services, or we have a legitimate interest in being able to reach you. After that, the data are deleted or anonymized within two years, except in cases where legislation requires a longer retention period (for example, according to the Swedish Accounting Act).
Data Controller
Decisionware AB, reg. no. 556971-1400, is responsible for the personal data processed within Decisionware’s operations. You can contact us at any time (
Legal Basis
When you use services on our website, such as signing up for our newsletters or registering for a course with us, you also consent to our processing and storing of personal data related to you. The legal basis for using cookies is the fulfilment of our contractual obligations to you (session cookies) as well as our legitimate interests in conducting market and customer analysis, method and business development, and collecting statistical data (permanent cookies). The legal basis for storing personal data that you provide when signing up for our newsletter or one of our courses is to fulfil our contractual obligations towards you.
Our Customers’ Privacy
Information on the Processing of Personal Data
It is important to us that you feel secure about how we handle your personal data. Decisionware is a company that works exclusively with industrial skills development. In order to fulfil our commitments to our customers as well as legal requirements (for example, under the Accounting Act), we use digital tools for things such as student communication, course administration, and invoicing. We also use digital tools in our pedagogical work. When courses are carried out together with partners and subcontractors, personal data is shared with them to the extent necessary for us to deliver the ordered services to our customers. Examples of such information include:
- Name
- Address
- Company name
- Postal address
- Invoice address
- Phone number
- Email address
- Previous contacts
- Special requests
- Completed courses and study performance
- Personally addressed correspondence for marketing and service delivery
Our Responsibility and Your Rights
Decisionware values your privacy, and all processing of personal data is carried out in accordance with GDPR (General Data Protection Regulation). In certain cases, we ask for your consent to process your personal data, particularly before publication on social media or, in some cases, for marketing purposes. You can always withdraw your consent.
You can always contact us at
We Protect Your Privacy
Your privacy will always be protected. At the same time, we are committed to offering the best possible training and support. Some of your personal data will therefore be shared with those who need access within our organization or with our partners and subcontractors. This may include information such as allergies or decisions on adjustments to teaching.
We continuously improve our routines and guidelines to protect our systems against data breaches, accidental loss, or destruction. Sensitive personal data is always handled in compliance with applicable laws and regulations and with a high level of security.
Cloud Services
Our Learning Portal is a digital cloud service. Using cloud services provides several advantages, including:
- Enhanced opportunities for collaboration among our students
- Easy sharing of materials, both within the training and externally
- Access to services regardless of location and time
Cloud services mean that information is stored with external providers and made accessible to the user via the internet. Currently, these cloud services are connected to Decisionware’s website. The information still belongs to Decisionware, and we control who has access to it. To ensure that personal data is not shared further, we have signed a data processing agreement with our provider. Data storage takes place within the EU.
What Happens When I Finish My Training?
When you attend a course with us or otherwise gain access to our digital services, we inform you about how long you will have access. Your user account is normally deactivated when you leave the training, and data is deleted or anonymised some time afterwards. If you wish to keep course materials after your training, you must transfer them to a private account or your own storage location. We do not keep your personal data longer than necessary.
Please note that course materials from our training are our intellectual property, and you must accept our “Terms of Use” to use them. However, some information must be retained for a longer period as required by law or by contract, in order to fulfil obligations to your employer or for invoicing purposes.
Want to Know More?
If you have any questions regarding our processing of your data, you are welcome to contact us at
Our Followers’ Privacy
It is important to us that you feel secure about how we handle your personal data. We never disclose your personal data to anyone else and only use your information to contact you with information related to Decisionware, suggest further training, and provide other related information that we believe may be of interest to you.
When you submit an expression of interest with us or sign up for our digital newsletter, you consent to our use of the information you have provided in order to deliver the service you have requested, contact you with information about our courses, or respond to questions. Examples of such information include:
- Name
- Address
- Company name
- Postal address
- Phone number
- Email address
Delete or modify your information
Decisionware is committed to protecting your privacy, and the processing of personal data takes place in accordance with the GDPR (General Data Protection Regulation). You can always contact us at
Our Visitors’ Privacy (Cookies)
This website uses cookies. A cookie is a small text file stored on the visitor’s computer (or other device) and is used to improve the website’s functionality.
There are two types of cookies:
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A permanent cookie remains on the visitor’s computer for a set period of time.
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A session cookie is temporarily stored in the computer’s memory while a visitor is on a webpage. Session cookies disappear when you close your web browser.
Use of cookies
This website uses cookies for the following purposes:
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To recognize you as a visitor and remember settings to create a good user experience.
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To collect visitor statistics on an overall level. No personal information is recorded.
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For integration with social media and our learning portal.
Removing or blocking cookies
Most web browsers accept cookies automatically. Through your browser settings, you can choose to block the use of cookies or delete existing cookies. Information on how to change these settings is usually found in your browser’s help menu. Please note that some functions may cease to work properly if you choose to block cookies.
The Swedish Post and Telecom Authority (PTS), which is the regulatory authority in this area, provides additional information about cookies on its website.